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Frequently Asked Questions |
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 Do you receive Money order and Cashier's check? |
- Yes, we can receive Money order and Cashier's check. please contact us for payee details.
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| What's your paypal account ID? |
- Our Paypal ID is
 NOT  . We accept Credit Card through PayPal.
e-check is held 5 days until clear.
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| Combine Payment |
- Bidding on multiple auctions simply wait until all of the auctions have ended, and complete the checkout from the most recent email that you received from us. Once you have completed the checkout, you will not be able to combine any additional auctions.
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| Sales Tax |
- We are required to collect 8.25% Sales Tax when Ship To address is in California.
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| What's your store terms and conditions? |
- A bid on our auction states that you have read and agreed to all our store policies.
- Payment must be received in 7 days of the end of the auction.
- If buyers fail to pay for their items, RedTagTown will process eBay's Non Paying Bidder process.
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| Why you will fill Non Paying Bidder to Ebay when I don't want to pay the bidded item? |
- Ebay charge final value fee for all bidded item. If you don't want your order, we must let ebay know this issue and get my charged final value fee back.
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| Can you send item to APO/FPO & US Territories address? |
- Yes. We can send your items to APO/FPO & US Territories address in USA.
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| Can you send item to Canada? |
- Yes. We can send your items to Canada.
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| Shipping and handling fee |
- We use S & H fees to cover shipping, handling, pickup, packing material and etc for this item.
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| Combine Shipment Details |
- Item can be combined with other qualifying items to save on shipping cost. Our system will send an email notice at the end of each auction, and our system will automatically consolidate all qualifying open orders into a single invoice. Only one checkout will be required for all items.
- No combined shipping discount for free shipping item.
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| When will my order be sent out from your warehouse? |
- Your orders usually are sent out on next business day after receiving your payment.
- A shipping notification mail will be sent to you once your item(s) is shipped.
- Normally delivery takes 3-12 working days ( Saturday and Sunday are not included ).The estimated delivery days is provided by shipping carrier, not our guarantee.
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| Domestic and Canada Orders |
- Items will be ship via USPS First Class Mail.
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| Shipping Address Requireme |
- Your shipping address must match PayPal confirmed address. For your protection, we are unable to ship to alternate addresses. We are also unable to change the address after payment. Sorry, no exceptions.
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| Special Requests for Your Order |
- If you have some requests such as marking an order as gift, choice of Colors; Please leave a note with paypal payment.
- Any other special requests, please send it to our customer service e-mail:.
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| Warranty details |
- All sales come with RedTagTown' 30-day warranty.
- If the item you have ordered is defective, contact us within the warranty period and return it to us, we will issue replacement, exchange, store credit, or refund for you.
- You can returned item(s) within 7 days from receiving date without any reasons.
- Buyer is responsible for all return shipping charges.
- We reserve the right not to refund S&H in any case when the item has been posted.
- Returned item must be included with the original packaging accompanied (like manual, cable, case, etc.).
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| What's your Return Procedures? |
(1)Please send an email to to obtain a Return Merchandise Authorization (RMA) number.
(2)Please pack return merchandise included with the original packaging accompanied (like manual, cable, case, etc.) Please also write a note or print out our replied email to show your item number and Ebay user name.
(3)Please write down the appropriate RMA number on the Ship To position and send it out by US Post Office within 30 days of receipt.
(4)We will carefully inspect returned items upon receipt before issuing replacement, exchange, refunds, or store credits.
(5)Please allow up to 10 business days for returns to be processed.
Please Attention: All RMA numbers are valid for two weeks from their original date of issue.
Returned packages not displaying an RMA number or displaying an invalid or expired RMA number may be not be accepted.
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| I paid your bill very fast, why you didn't leave feedback for me? |
- We setup our system leave POSITIVE feedback for you after we receive your POSITIVE feedback automatically. please leave POSITIVE feedback to us first.
- if you don't satisfy our service, please contact us first, we will try our best to resolve this issue.
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| Which'email can reach you? |
- Customer Satisfaction is worthless for us. Any questions, please let us know first.
- if you don't satisfy our service, please contact us first, we will try our best to resolve this issue.
- Because of system issue, We are unable to respond to "Ask seller a question".
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| If I ask you a question, when will you respond me? |
- We will reply all your questions in one working day. If you have questions or problem about your purchases, full support will be given and RedTagTown will try to sort all your concern out.
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| Why you prefer Contact Form for your contacting tools? |
(1)The contact form can avoid spam email from our customer.
(2)It will directly input your message to our reply queue.
(3)Click here for Contact Form.
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